Our character is what we do when no one is watching. Fundamentals of finance also teaches us to treat a company like a person. When we conceived Medisense journey way back in 2014, we asked ourselves, how do we want people to remember this company ? What are the beliefs and values that defines Medisense?
We see Medisense as a modern, vibrant global community of users and providers with strong values. We envisage Medisense to live and breathe these values in every user interaction.
Integrity - Every user's health profile is completely private, encrypted and without user's permission it is not shared with anyone. Medisense should be known for having maintained integrity, privacy of every user and their family's health data.
Quality - Medisense should be known for depth in knowledge of user and provider journey with attention to minutest of the detail. We worked hard to arrive at most (if not every) possibilities to present a simple understandable app for end users. We envision Medisense to be known for it's willingness to learn at every stage to achieve customer delight. Developers have programmed Medisense platform with this attitude of learning, developing infallible algorithms, keeping an ear always on the ground. Medisense measures various KPIs (key performance indicators) like response time, response rate, quality of consults, respect to each other's time, effort, privacy on the platform. We have enabled all stakeholders to rate an interaction, which is fed into the ranking and matching algorithms. Medisense's aim is to connect the user with the right provider resulting in the best outcome of a user's health.
Affordability - Medisense respects right to health of every individual on the planet. The choice of consults (basic or premium) is provided based on the time spent with the service provider. Whichever corner of the world you live, we think you have the right to quality healthcare. Being a service provider on Medisense means you provide support, advice and treat users with empathy.
Convenience - Medisense should be known for it's design thinking. Simple yet sophisticated, modern in GenZ standards while being usable by a boomer. Medisense respects user's time and choices at every step of the way in the app.
Responsible and responsive - Once is a mistake, twice is a coincidence, three times is a pattern. Medisense understands the pattern of your usage, be it a user or a provider. For example, frequent no-shows on appointments are identified proactively by Medisense, consequentially affecting ranking and matching algorithms. Similarly if a service provider is being appreciated by the community, such service providers are leveled up by Medisense enabling them further in providing premium consults. We have made an attempt to gamify user experience for self discipline and motivation.
Innovation - As a platform Medisense will be known for innovation. Be it enabling providers with digital therapeutics, device integrations, premium video calls, hyper personalizations, innovative pricing mechanism - everything is introduced after a lot of debates and consensus.
Simplicity - Medisense believes less is more. With all the complex algorithms in the backend, Medisense wants to be known for its simple presentation and limited relevant choices at every step.
Global - Medisense is conceptualized, created, programmed by and for global community of health and tech enthusiasts. Medisense believes in making one world, one family, a reality.